Cavina

Welcome to SDC SOFTWARE CO., LTD, the online and mobile service of SDC SOFTWARE CO., LTD (“we,” or “us” or "our").
This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our visual communication platform (the "Service"), and your choices about the collection and use of your information. If you do not want your information processed in accordance with this Privacy Policy in general or any part of it, you should not use our Service. This policy applies to all users of the Service, including, but not limited to users of our Developer Portal.

1. Information we collect

We collect the following types of information about you:

(a) Information you provide us directly
We may ask for certain information when you register for an account or correspond with us (such as your first and last names and email address). We also collect any messages you send us through the Service, and may collect information you provide in User Content you upload to the Service (such as text and photos you upload to use our app). We use this information to operate, maintain, and provide the features and functionality of the Service to you, to correspond with you, and to address any issues you raise about the Service.

(b) Information we receive from third-party applications
We may receive information about you from third parties, such as when you log in via Facebook, Google or Discord. These platforms may pass information like your user ID, email, or data you’ve shared publicly. You can adjust your settings on these platforms to control what information is shared.

(c) Information we receive from other third parties
We may obtain information about you from public sources, social platforms or third-party providers (e.g., your company, title, industry). This helps us personalise your experience. You may opt out of this enrichment by contacting us.

(d) Information we collect from you automatically
We may use analytics tools to measure traffic and usage trends. This includes information like the pages you visit, device type, and actions within the app.

(e) Log file information
This includes data such as your web request, browser type, referring/exit pages, clicks, and other interactions with the Service.

(f) Content within your account
We receive content that you create or upload in the Service, such as texts, images, videos, documents, and associated metadata.

2. How we use your information

We use the information we collect for the following purposes:

To provide the Service: Operating the Service, giving access to your content, billing, and account management.
Analytics: Understanding traffic patterns, user behavior, and improving our Service.
Customisation: Analysing content and activity to personalise your experience and improve tools like search and editing features.
Communication: Sending you updates, technical notices, or promotional offers (you can opt out).
Advertising: Displaying relevant advertising on and off our platform based on your interests.
Support: Troubleshooting and improving the Service based on your feedback and interactions.
Security: Monitoring for suspicious or fraudulent activity.
Legal compliance: Using data where legally required or in protection of rights and safety.
Consent-based activities: Using your data for specific purposes you have consented to.

3. Sharing your information

We do not share your information with third parties.

4. Keeping your information safe

We apply appropriate safeguards to protect your information, but no system is completely secure. We encourage you to manage your own account and device security.

5. Your choices about your information

(a) Account control
You may request access, correction, or deletion of your data by contacting us.

(b) Tracking technologies
You can manage cookie and tracking preferences via your browser or device settings.

(d) Your rights
Users in certain jurisdictions (e.g., EU, UK, Brazil) have additional rights such as access, correction, deletion, and objection to processing.

6. How long we keep your information

We retain your data for a commercially reasonable time and as long as needed to comply with legal obligations.
User-uploaded content is retained for up to 1 hour after upload to enable app features and reduce processing time.
We no longer store or process any biometric data, including face images.

7. Changes to this Policy

We may update this policy periodically. When changes are made, we will update the "Last Edited" date. Material changes will be communicated via email or on our site.

8. Contact Us

If you have any questions about this Privacy Policy, please contact:
Email: cavina@cavinaai.com
Company: SDC SOFTWARE CO., LTD
Address: 880/32, 30/4 street, 11 ward, Vung Tau city, Ba Ria - Vung Tau province, Vietnam.